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Spotlight Express
Thursday, July 09, 2009

NPR Highlights Death in the Digital Age

The forty-somethings and older are "friending" on Facebook. In fact, they are the fastest growing demographic in social media. Social media networks are huge and everyone from grandparents to tweens are finding their place online. Online information is enormously important, and has become a source of new ethical and legal issues. Including:

Who gets control of online information when people die?

If this seems like a silly question, think about all the information the average person keeps online. Chances are, it’s a vast amount of personal information like contacts and friends, as well as business documents, personal finance and more.

Besides the primary issue of who gets control of online information, a myriad of other questions may plague the relatives of the deceased.

Who has essential passwords to access information? Who will check email? Who will notify the email list that someone has passed away? What will happen to social media accounts? Who will get control of domain names?

Several companies are addressing these needs—Legacy Locker, Slightly Morbid, Great Goodbye and myLastEmail.com.

Besides information issues, other companies are taking on the task of handling virtual obituaries and longer-lasting memorial sites.

A recent NPR radio broadcast of these issues, Death Often Brings Disputes Over Online Lives, highlights the concerns over protecting one’s online image and property upon death. For more information on these issues, go to NPR’s blog on these topics.

As professionals who deal with death and final issues, these topics provide an insight into a cultural change that can impact funeral directors and the services they choose to offer.